Commonly Asked Customer Questions

1. Question: "How soon can I use my carpets after you clean them?"
   ANSWER: The average drying time utilizing our 'state of the art' method is approximately 6-12 hours. Please keep in mind that many factors play a role here -- HUMIDITY, FIBER TYPE, AND DEGREE OF TREATMENT involved in the cleaning process, etc. We pile brush all carpet after cleaning and recommend you limit you limit your foot traffic while carpet is drying. If you must walk on freshly cleaned carpet, please do not wear shoes -- white socks are recommended. You may also (depending on installation notice some waves in the carpet immediately after cleaning. This condition is known as buckling and will correct itself as the carpet dries.
2. QUESTION: "How often should I have my carpets/upholstery professionally cleaned?"
   ANSWER: Carpet cleaning frequency will depend on the usage of the particular room or piece of furniture. Carpets are a lot like automobile tires-some wear out faster than others, depending on how they are used and cared for. We recommend cleaning when your carpet starts to show soil. In some cases this could be every 3-6 months for those more heavily used rooms/areas (family rooms, stairs, halls). Yearly cleaning is normally satisfactory for lesser used rooms.
3. QUESTION: "After you clean my carpets, will they re-soil more quickly?"
   ANSWER: No. With our state of the art extraction systems your carpet will be thoroughly rinsed of any cleaning solution. We do suggest having your carpet and upholstery treated with a protector. This will not only insure they stay clean longer, but will allow you to clean up any future spills with less effort.
4. QUESTION: "Can you guarantee that you will remove all of my stains?"
   ANSWER: We at HOME PRIDE CARPET CLEANING guarantee you, our valued client, the most thorough and professional job available. Our state of the art equipment, coupled with our extensive training, will still not be able to remove certain 'stains'. Depending on the nature of the spill, some stains may indeed be permanent. We will conduct a pre-cleaning inspection with you and evaluate existing conditions at that time.
5. QUESTION: "How can I best care for my carpets/upholstery between cleanings?"
   ANSWER: Regular vacuuming and quick spot and spill treatment can keep your carpets and furniture looking their best between professional cleanings. We encourage our valued customers to phone us BEFORE attempting to remove a question-able stain. We will be more than happy to offer our assistance over the phone. Pretest upholstery before attempting any cleaning.
6. QUESTION: "What other services does your company offer?"
   ANSWER: We offer upholstery cleaning, tile & grout cleaning, carpet repairs and area rug cleaning (done in our shop). We also sell PROFESSIONAL GRADE SPOT LIFTER!

Any additional questions you may have -- PLEASE phone or e-mail us!